Eurotherm
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Objective

The Product Obsolescence Procedure defines a series of Actions to control the passage of a Product into and through the Eurotherm Obsolescence activity.

General Product Obsolescence Management: During the life of the product, the Sales, Service and Repair activities monitors both the use of spares and the level of repairs.

 

This information will be used to help predict and control the spares stock holding requirements.

A review and definition of product status will be carried out as, a minimum, annually.
Additional reviews will be called in exceptional circumstances, such as components supply issues.

 

The following diagram outlines the various categories that can be allocated to a particular product: 

 

Basic Obsolescence Timing

 Current

 Under review

 Special order only

 No longer available

Limited support 

 

 Level 1

(min 1 year)

 Level 2

(min. 1 year)

 Level 3

(planned 5 years)

 Level 4

(limited by stock availability)

 

The times shown are the typical duration that a product will remain in a particular category or level. The actual timing can be affected by external events beyond the control of Eurotherm.

Entry into Level 1 'Under Review'

  • Notification of change in status to be distributed to the full world-wide Sales and Service activities.

  • All promotional activity for the product will cease.

Alternative Instruments

  • Alternative product offerings will be identified.

  • There may be a number of alternatives, depending upon the capabilities available.

 

Product Availability: Un-Restricted.
Spares Availability: Un-Restricted

Entry into Level 2 'Special Order Only':

  • Range of available options and features becomes restricted.

  • Attempt to contact all our customers who have purchased the product within the past two years and advise them of the planned changes:


Product Availability: Restricted.
Spares Availability: Restricted to Service activities only

Entry into Level 3 'No Longer Available'

  • Product manufacture ceases.

  • Full Service support available subject to component availability.

  • Continue to promote alternative replacement products.

 

Product Availability: None.
Spares Availability: Limited for Service activities only.

Entry into Level 4 ‘Limited Support’

  • Continue to provide service support within the limitations of available spares and replacement parts.

  • Continue to promote obsolescence status of the product and offer advantages of replacement with the alternatives available.

 

Product Availability: None.
Spares Availability: None.

Entry into Level 5 ‘No Longer Supported'

  • Support is no longer available.

  • Continue to promote obsolescence status of the product and offer replacement with the alternatives available.