For over 40 years Eurotherm has provided outstanding levels of customer service. To ensure our customers get the support they need, our service division has been organized into three areas: Response Services, Lifetime Services and Performance Services. The different products within these groups will meet the specific need at that time, from engineer on the help-desk during working hours to an engineer attending your site in the early hours of the morning.
'The service you need, where you need it, when you need it.'
Response Services
Services to provide you with the immediate solution you need:
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Service center
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Field service engineers
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Technical help desk
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Technical support
Performance Services
Our Performance Services team will work with you to improve your process to benefit your business. Take advantage of our long experience across many industries to improve your control, monitoring and automation applications to maintain your competitive edge.
Lifetime Services
Throughout the lifetime of your product a range of services are available to improve performance, retain regulatory compliance and maintain high levels of 'up time'. These lifetime services include calibration, training, maintenance contracts and equipment warranties. While calibration and maintenance are the best known annual services, you may also require routine training or electronic back up of process control data off site.
Commissioning Services
Our commissioning services include everything from configuring an instrument before it is dispatched, through to on-site installation and optimization. During this process staff can be trained on the configuration and operator routine. Our engineers can work alone or alongside your plant engineering staff to reduce your costs and enable knowledge transfer.
